After 70-odd days in lockdown, we're delighted to say that our teams are slowly but surely heading back into the offices. We made the decision to not rush back, unlike some of our competitors, so that we can manage the process how we want to, and also to make sure that it was safe for our teams to be returning to the office, and any visitors.
So, what steps have we taken to ensure everyone's safety?
Well, to start with, not all members of our team are back: many - like our Property Management, Accounts and Admin teams - are continuing to work from home for the time being to ensure that our offices have ample space for those who have returned. Due to the size and shape of our offices, we have had to rearrange parts to ensure that all of our team are sat at least 2 metres distant from one another, which has also meant putting some desks out of use.
Similarly, we have taken precautions when it comes to visitors too. For everyone's safety, we can only allow one individual - or individuals from one household - into our branch at any one time, and have clearly marked out areas where our customers can sit or stand whilst speaking with our team.
Now that we're open again, if you're wanting to drop in on us, please get in touch with us beforehand, so that we can arrange a time for you to stop by that is convenient for you, and also when we know the team member you wish to speak to will be in.
Due to only allowing one individual or people from one household into our offices at any one time, please note that if/when you come to visit us, you may have to wait outside if another customer is already in the office with our team. If you do have to wait, we will endeavour to keep you waiting as short a time as possible.
Once you do enter the office, we politely ask that you sanitise your hands, using your own anti-bacterial hand gel, or that provided by us (see photo below), and remain within the clearly market area for customers. This is for your safety and that of our team, too. As all of our offices vary in size and shape, so do the designated customer areas!
We are taking every precaution to ensure the safety of our clients, customers and teams throughout visits to the office, and following all government guidelines on how to conduct these meetings in a safe and practical way.
If you have any questions about our procedures, or would like to find out more, please contact our teams directly.
Just before we sign off, we'd like to take this opportunity to thank each and every one of our customers, clients and contractors who has adapted to the changes we have had to implement throughout this period. We have missed having the face-to-face, in-person contact with so many of you, but have really enjoyed the increased video contact, and hope to continue using this. We've also had some really wonderful, encouraging words from you, and we thoroughly appreciate your support. With lockdown regulations still in place, and reports suggesting we're not out of the woods yet, it's hard to truly plan for the future, but we want you to know that whatever happens, we'll remain here, doing what we can for you.