Customer service is at the front of everything we do here at Alexander & Co and we’re always looking at ways that this can be improved, particularly for our landlords, who have a continuous, lasting relationship with us, spanning over many years. We have listened to the feedback we’ve been receiving from our Lettings clients, which has led us to create a new role with in the business: Head of Client Services. We’re delighted to announce that this week Erin Forde joined us to take on this position.
Here’s a bit more about Erin:
Erin started her career in the property industry back in 2015, starting as a trainee Property Manager for Countrywide, before progressing to Senior and Head of Property Management, where she oversaw 25 Property Managers and 5,000 properties. Having worked the back-of-house side of Lettings, Erin went to work for a small independent estate agent as a Lettings Manager to better understand the full Lettings process from the front-end of the business, also covering some sales in the process. At Alexander & Co, Erin will be overseeing our Property Management and Inspections teams, as well as focusing on client satisfaction and compliance. She will also be helping to develop and support our teams, streamlining processes and implementing changes that will benefit our customers.
I’m looking forward to getting stuck into the Property Management side of things at Alexander & Co,’ Erin said. ‘I’m excited to work with the teams here to allow this side of the business to prosper and grow. The Lettings teams are already well-established and full of strong people, so I’m very much looking forward to working with them and achieving great results.’
Erin’s enthusiasm for the property industry is one of the things that driven her throughout her career: ‘I’m lucky to have found an industry I’m really passionate about, and to have had the opportunities to grow and progress within this fantastic sector, which includes joining Alexander & Co. It’s great to be part of a growing company and I’m eager to get to work here.’
We’re thrilled to have Erin as part of the team and excited to see how she flourishes in her new role within the A&Co team. We’re very much looking forward to working with her and wish her all the best wish her new role.
Welcome to the team, Erin, great to have you on board!