Alexander & Co Group operate as Alexander & Co and Peter Ball & Co across 13 offices across Buckinghamshire, Oxfordshire, Bedfordshire, Gloucestershire, and Northamptonshire. Our prime focus is on exceptional customer experience, and we shape our services around our client’s unique needs.
As a group, our culture is critical. We foster innovation and clever thinking, knowing always that what we do and achieve together sets us apart. Our attention is meticulous; our attitude tenacious; our approach authentic.
We have created three core company values that the & Co Group family strive to live and breathe every day:
- Personal: we listen to our customers and always go the extra mile
- Proactive: we are never chased for anything
- Ethical: we always do the right thing for our customers
We are now looking to recruit a Central Operations Co-ordinator to join our team. In this role you will provide administrative support processing contractor invoices, ensuring payments are made in a timely fashion, and providing diary management for our Property Inspections team.
The key deliverables:
- Develop and maintain close and professional relationships with our contractors
- Ensure our Inspections team is up to date with appointments which offers a wider and more diligent service to our clients
- Ensure third-party work is recharged to ensure the company is paid
Key tasks and responsibilities:
- Process contractor invoices
- Update landlord accounts
- Chase unpaid invoices weekly
- Chase outstanding works orders weekly and monthly, keeping Property Managers up to date
- Complete contractor due diligence and onboarding new contractors to internal panel
- Ensure contractor insurances and compliance is up to date
- Support and guide contractors using Fixflo
- Property inspection diary management, assigning inventories, property inspections and check-out appointments to internal and external Inventory Clerks
- Swiftly react to last minute changes to ensure all appointments are covered
- Schedule routine property visits for Clerks
- Ensure customer notifications are set up correctly on Inventory portal for correct distribution of reports
- Co-ordinate and complete incoming queries and rescheduled requests from tenants and colleagues
- Complete fee reconciliations on a weekly and monthly basis to ensure services provided are correctly charged to landlords where possible
Skills and experience:
Essential:
- Professional written and verbal communication skills
- Attention to detail and diligent
- Able to work on own initiative, as well as part of a team
- Flexible, adaptable nature with the ability to work under pressure, in a calm and professional manner
- Excellent IT knowledge with experience of using Microsoft Office packages
- Good time/diary management, punctual at all times
- Experience of using Reapit, Fixflo, or InventoryBase would be an advantage but not essential
Benefits:
- 22 days per annum (FTE), plus bank holidays and a Birthday Bonus!
- Parking Permit
- Contributory pension
- Full sponsorship to complete ARLA Level 3 qualification
- High Street incentives though Perkbox
- Employee Assistance Programme