Client Accounts Co-ordinator - Head Office Bicester

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& Co Group Ltd are leading Estate & Lettings Agents, operating as Alexander & Co and Peter Ball & Co across 13 offices within Buckinghamshire, Oxfordshire, Bedfordshire, Gloucestershire, and Northamptonshire. Our prime focus is on exceptional customer experience, and we shape our services around our client’s unique needs.

We are now looking to recruit a Client Accounts Co-ordinator to join our team. In this role you will provide book keeping and administrative support to landlords, tenants, contractors and our offices.

The key deliverables:

  • Ensure clients are paid in a timely and proactive fashion
  • Ensure RICS guidelines are followed at all times to ensure compliance
  • Auditing all funds within the bank account to ensure we are proactive and knowledgeable, providing a first class service

Key tasks and responsibilities:

  • Build close relationships with all internal and external clients, providing an excellent level of customer service
  • Ensure company processes and procedures are adhered to at all times
  • Account for all transactions received and paid out of the Client Account onto the property software
  • Pay landlords, tenants, contractors and agency income daily, ensuring all details are correct, and the correct charges and fees have been applied
  • Ensure the bank reconciliation is completed daily
  • Request the release of deposits from our Custodial scheme, keeping the Property Manager informed of the progress at each stage of the return
  • Credit control, including chasing outstanding rent and fee arrears
  • Preparation for quarterly non-resident landlord tax returns
  • Handling queries diligently and promptly via telephone and email from landlords, tenants, contractors and branches whilst providing great customer service
  • Reporting to ensure housekeeping, and to ensure tenancies are processed on move in and renewed without delays
  • Work closely with branches and Property Management teams to ensure that they are aware of all relevant financial information, including rent and fee arrears, ad hoc funds received and client queries
  • Ad-hoc duties as required to ensure deadlines are met and service levels are adhered to

Skills and experience:

  • ARLA qualified to level 3, or happy to work towards
  • Must have previous Client Accounting experience within residential lettings
  • Excellent written and verbal communication skills
  • Excellent analytical skills
  • Excellent IT knowledge with experience of using Microsoft Office
  • Knowledge of Reapit would be an advantage
  • Understanding of RICS or Propertymark Client Accounting guidelines
  • Ability to work calmy under pressure

Benefits:

  • 22 days per annum, plus bank holidays and a Birthday Bonus!
  • Parking Permit
  • Contributory pension
  • Full sponsorship to complete ARLA Level 3 qualification
  • High Street incentives and rewards though Perkbox
  • Employee Assistance Programme