Lettings Deposit Coordinator

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Alexander & Co is a leading Lettings and Estate Agent with a fantastic portfolio of properties within the area. We have a highly successful team of property experts that make this happen and we are looking to expand.

The Lettings Deposit Coordinator will manage the end-to-end process of the deposit return at the end of tenancy to ensure landlords and tenants receive fantastic, pro-active customer service.

Duties will include:

  • Liaise with tenants when notice is received to inform them of the process, timelines, and what to expect surrounding the move-out.
  • Liaise with landlords and Property Manager once the check-out is completed to negotiate the deposit release and arrange any maintenance works required.
  • Liaise with Client Accounts once the deposit is negotiated and ready to release.

Skills and Experience Required:

Essential:

  • Outstanding customer service skills
  • Outstanding administration skills
  • Ability to work to deadlines and to strict compliance standards
  • Organised and able to prioritise workload in a faced paced environment
  • Resilient, positive, numerate, analytical and detail oriented
  • Solid influencing skills and ability to negotiate with third parties
  • Confident verbal communicator backed up with excellent letter writing skills
  • IT literate

Preferred:

  • Contract negotiation
  • Mediation
  • Knowledge of Reapit
  • Knowledge of TDS Custodial

Package:

  • Competitive salary
  • Contributory pension
  • Employee Assistance Programme
  • Perkbox
  • Cycle to Work Scheme